User testing

Enhance your application experience

Do you want to identify where issues arise when using your app and how you can improve your business? Test your app with users and gain new insights and opportunities that will improve your business.

Why user testing

What we discover for your business

User expectations from the app

We identify the features and qualities users expect, what they need from the app, and when they use it most frequently.

Strengths and weaknesses of the user experience

We identify what users appreciate about your app and what makes their experience worse.

Opportunities for improvement

We'll suggest how you can improve the user experience of your app to achieve your business goals.

Expert UX method

How user testing works

We test the experience of using the application

Together we will design a testing plan, what we need to find out, how we will find it out and from which users. In meetings with users, we will get objective evaluation and critique to understand the state of the user experience.

How the application meets users' needs.
How users interact with the application.
Where and why issues arise during application use.

We process the results and their impact on business goals

We will turn the test results into useful insights about your users that can be applied to your strategy. We help you evaluate these insights in the context of your business goals.

What business goals you need to achieve with the application.
The role of the results in the context of business goals.
How seizing opportunities can impact your business.

Excerpts from projects

What opportunities we have discovered

A snapshot of user testing results - Benu

Online pharmacies BENU

A new online shopping experience from pharmacies that we tested with users and found to be intuitive, easy to use, and a potential barrier to use.

A snapshot of user testing results - Bistro.sk

Online food delivery Bistro.sk

Analysis of the actual experience of using the application, where we found out the reasons for the low number of orders in the personal offer by testing.

Snapshot of user testing results - Elv.ai

AI tool Elv.ai for managing online discussions

The new design of the tool brought an innovation that made users' work faster and easier when managing online discussions.

We are experts in quality user experience

36₊

projects where we researched user experience.

180₊

meeting with users of B2B and B2C applications to test the user experience.

50₊

product solutions according to user needs, problems and expectations.

"Thanks to GoodRequest, we were able to achieve an excellent user experience that exceeded our initial expectations. Their ability to understand our target users and design an intuitive user interface has been a key element in the success of our app."

Tomas DlabačE-commerce Solution Architect, BENU

"At GoodRequest, they think beyond the client's needs. They bring suggestions and solutions to parts of a project that the client did not consider before. They put a lot of experience, knowledge, and recommendations into the development."

Marcel KocifajProject manager, Bistro.sk

"User testing is a great way to get unique and honest feedback from our clients on an app. We really appreciate the preparation of the GoodRequest team, who did their best to understand our issues and consulted with us every step of the way. We implemented the testing results and recommendations for change immediately. We believe this will enrich the customer experience of our app."

Eva KalmanováBusiness development & Co-founder, Greenlogy

What we offer

Express

Quick testing

Suitable for applications that need to get quick feedback on key parts of the application (e.g. homepage, purchase completion). You will independently propose further steps and changes in the application's design.

We will focus on 1 user journey and its business goals.
We will conduct 3-4 meetings with users.
We will document the meetings through recordings or live transcripts.
We will evaluate the findings according to expert standards..
We will create a presentation with key findings.

Delivery: 1-2 weeks
Price: €1,600 *

*Price may vary depending on the complexity of the application and recruitment of the target group

Comfort

In-depth testing

Designed for applications that need to thoroughly test multiple parts of a business-critical application. You will independently propose further steps and changes in the application's design.

We will focus on 10 to 20 screens in the app according to business needs..
We will conduct 5-6 meetings with users.
We will document the meetings in the form of recordings or live recording.
We will process the results according to expert standards.
We will propose recommendations to improve the experience to help you achieve the application's business goals more quickly.
We will create a presentation of all findings and recommendations.

Delivery: 2-3 weeks
Price: €2,400 *

*Price may vary depending on the complexity of the application and recruitment of the target group

Complex

In-Depth Testing & Analysis

For applications that need to thoroughly test multiple parts of a business-critical application while getting recommendations to improve the user experience. You will independently propose further steps and changes in the application's design.

We will focus on 10 to 20 screens in the application according to business needs.
We will conduct 5 meetings with users from the target group.
We will document the meetings in the form of recordings or live recording.
We will evaluate the findings according to expert standards.
We'll provide recommendations for improving the experience to help you achieve your app's business goals faster.
We will create a presentation of all findings and recommendations.

Delivery: 2-3 weeks
Price: €3,200 *

*Price may vary depending on the complexity of the application and recruitment of the target group

All-in-one

In-Depth Testing & Analysis & Design

Ideal for applications that need to thoroughly test multiple parts of a business-critical application, get recommendations to improve the user experience, and propose a new application design.

We will focus on the overall experience of the app and its business goals.
We will conduct 5-7 meetings with users from the focus group.
We will document the meetings in the form of recordings or live transcripts.
We will evaluate the findings according to expert standards.
We'll provide recommendations for improving the experience to help you achieve your app's business goals faster.
We'll propose a new design for the application, incorporating the recommendations.
We'll create a presentation of all findings, recommendations, and the new app design.

Delivery: 3-4 weeks
Price: €4,800 *

*Price may vary depending on the complexity of the application, recruitment of the target group and the difficulty of implementing the recommendations