Machine learning

Platform for improving chatbot text recognition

Tatra banka - Adamova škola

An internal tool for annotation of text. It is integrated in Tatra banka and helps to process tens of thousands of historical chat records into structured databases for chatbot called Adam. All annotations are entered by internal employees. They compete with each other in the process. They are also motivated by valuable rewards.

Our role

Our task was to design a comprehensive system for annotation of unstructured texts, to develop a playful and responsive interface and to invent a gamification model. Then subsequently develop the entire solution and implement it into Tatra banka infrastructure.

Client

Tatra Banka a.s.
Slovakia

Design system

The consistent design of the platform is ensured by a set of ready-made elements, which are recycled throughout the project.
Tatra banka - Adamova škola
Tatra banka - Adamova škola

Three different game mechanics

The application offers a choice of 3 types of games and by means of which, it is possible to teach chatbot.
Tatra banka - Adamova škola
Tatra banka - Adamova škola
Tatra banka - Adamova škola

Play games, earn points

The activity of the players is supported by a sophisticated gamification model, the basis of which consists in gathering experience, achieving levels and obtaining awards and rewards.
Tatra banka - Adamova škola
Tatra banka - Adamova škola
Tatra banka - Adamova škola
Tatra banka - Adamova škola

Administration interface

The system is connected to the administration interface, where it is possible to set gamification mechanisms and thus modify the development of the game.
Tatra banka - Adamova škola
Tatra banka - Adamova škola

Play and get real rewards

Players in the first 3 places receive valuable prizes. Others are assigned virtual points, which can be exchanged e.g. also for design merchandising. This increases their motivation to play.
Tatra banka - Adamova škola
Tatra banka - Adamova škola

Software architecture

The system architecture is based on long-term sustainable technologies.
Tatra banka - Adamova škola

Results

With the help of employees, the platform annotates hundreds of chats a day. Thanks to this tool, the learning process of Chatbot has been significantly accelerated.

700 +
Annotators
70 k
Games played
6 M
Gained experiences

Our process

Interested in how we do it?

Visual identity should be made with a minimalistic approach.
Job is done when there is nothing left to remove.

More about our approach
Contact

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